These terms and conditions (the “Terms and Conditions”) govern the use of
www.fly2canada.com
(the “Site”). This Site is owned and operated by Fly2Canada Immigration Services Ltd.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.
Intellectual Property
All content published and made available on our Site is the property of Fly2Canada and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Age Restrictions
The minimum age to use our Site is 16 years old. By using this Site, users agree that they are over 16 years old. We do not assume any legal responsibility for false statements about age.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
Harass or mistreat other users of our Site;
Violate the rights of other users of our Site;
Violate the intellectual property rights of the Site owners or any third party to the Site;
Hack into the account of another user of the Site;
Act in any way that could be considered fraudulent;
Post any material that may be deemed inappropriate or offensive; or
Transmitting malware or viruses, using bots to scrape or spam the platform, or attempting to reverse engineer any part of our digital tools or systems.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree to the following:
You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:
Training Courses;
E-books and publications;
Membership & subscription; and
Business branding kit (digital & physical).
The following services are available on our Site:
Consulting services; and
Coaching services.
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.
Free Consultation
We offer the following free resources of our goods and services:
We offer a 30-minute free consultation when users book an appointment for the first time.
Payments
We accept the following payment methods on our Site:
Credit Card;PayPal;Debit;WeChat Pay; andAliPay.
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
All products and services are delivered digitally by default via email or online access.If customers require a physical copy (e.g., printed reports or materials), delivery can be arranged for an additional fee. Shipping is available within Canada and typically takes 5–7 business days..
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Refunds
Refunds for Goods
Refund requests must be made within 30 days after receipt of your goods.
Refunds do not apply to the following goods:
Promotional offers, trial products, and discounted services (e.g., AI tool access for $1 trial) are non-refundable..
Refunds for Services
We provide refunds for services sold on our Site as follows:
Services may be cancelled and refunded in full if the request is made at least 48 hours before the scheduled service time. No refunds will be issued for cancellations made within 48 hours, or for services that have already been accessed or delivered (including digital tools, downloads, or trial services). All $1 trial sessions and discounted offers are non-refundable.
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Please email us at return@fly2canada.com to request a return authorization and return address.
Once approved, securely pack the item and ship it to the provided address.
Customers are responsible for return shipping costs and must retain the tracking number for their records.
Returns without prior authorization will not be accepted.
Guarantees
The following guarantees apply to our Site:
We offer a 14-day satisfaction guarantee. If you are not satisfied with the service for any reason, you may request a full refund within 14 days of your initial purchase—no questions asked.; and the guarantee applies to first-time purchases only..
Consumer Protection Law
Where theBusiness Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability
Fly2Canada and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Fly2Canada and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of British Columbia.
Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Fly2Canada are unable to resolve any dispute through informal discussion, then you and Fly2Canada agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Fly2Canada. The costs of any mediation or arbitration will be paid by the unsuccessful party.
Notwithstanding any other provision in these Terms and Conditions, you and Fly2Canada agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.
Additional Terms
We reserve the right to modify or discontinue our services at any time without prior notice.;
Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.;
Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.;
We are not responsible for any failure to perform due to unforeseen circumstances beyond our control (e.g., natural disasters, internet outages, regulatory changes).; and
These terms shall be governed by the laws of British Columbia, Canada. Any disputes will be handled in the courts of that jurisdiction..
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
(778) 200-7087
Unit 700, 838 W Hastings St, Vancouver, BC, Canada V6C 0A6
You can also contact us through the feedback form available on our Site.
Effective Date: 1st day of January, 2025